What VA Social Workers Do - VHA Social Work
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VHA Social Work


Quick Links

Veterans Crisis Line Badge
My healthevet badge
EBenefits Badge

What VA Social Workers Do

picture of social workersHow Do I Know I Need A Social Worker?

You will find social workers in all program areas in VA medical centers who are ready to help you with most any need. If you have questions or problems, the social worker will be able to help you or can refer you to the right person for help. 

Here are just some of the ways that VA social workers can help:

  • Financial or housing assistance
  • They can advise you on getting help from the VA or from community agencies, such as Meals on Wheels, so you can continue to live in your own home.
  • Do you need help in applying for benefits from the VA, Social Security and other government and community programs? Ask your VA social worker.
  • VA social workers develop and implement treatment approaches which address individual social problems and work with acute or chronic medical conditions, dying patients, and bereaved families.
  • VA social workers…a voice for at-risk Veterans and their families.
  • They can make sure your doctor and other VA staff on your treatment team know your decisions about end-of-life issues, generally called advance directives and living wills. This includes things like whether you want to be on life support equipment, whether you are an organ donor, and which family member or other person you have chosen to make decisions on your behalf when you are unable to make those decisions yourself.
  • They can help you arrange for respite care for your caregiver so she or he can have a break or go on vacation without worrying about who will be caring for you.
  • Financial or housing assistance
  • Marriage or family problems
  • Help with moving to an assisted living facility, a board and care home or a nursing home.
  • Someone close to you has passed away and you want to talk about it
  • Problems with drinking or drug use
  • You feel that someone is taking advantage of you or if you feel mistreated in a relationship
  • A parent who feels overwhelmed with child care
  • If your parent or spouse is in failing health
  • Feeling stressed because of your health or because your medical condition interferes with your daily activities
  • Feeling sad, depressed or anxious
  • If you really aren’t sure what you need, but things just don’t feel right

There are many more ways VA social workers can help.  If any of these situations apply to you or your family, ask to see the social worker at your VA Medical Center.

How can Social Workers help Veterans with Problems and Concerns?

What do I do First.......Assessment
The first step is generally for the social worker to meet with you, and often with your family. The social worker will ask you questions about your health, your living situation, your family and other support systems, your military experience and the things you think you need help with.  The social worker will then write an assessment that will help you and your VA health care team make treatment plans.

Crisis intervention
In a crisis situation, social workers can provide counseling services to help you get through the crisis.  The social worker will then help you with more long-term needs.  The social worker can help you apply for services and programs in your community and through the VA to meet emergent needs.

High-risk screening
Social workers work particularly closely with those veterans who are at high risk, such as those who are homeless, those who have been admitted to the hospital several times, and those who cannot care for themselves any longer. 

Discharge planning
When you are admitted to a VA hospital, the social worker will help you make plans for your discharge back home or to the community.  If you need services in your home or if you can no longer live at home by yourself, the social worker can help you make arrangements for the help you need. 

VA social workers are responsible for ensuring continuity of care through the admission, evaluation, treatment, and follow-up processes. This includes coordinating discharge planning and providing case management services based on the patients clinical and community health and social services resources.

Case management
Social workers often provide long-term case management services to veterans who are at high risk of being admitted to a hospital, those who have very complex medical problems, and those who need additional help and support.  They are available when needed to provide and coordinate a variety of services you may need, including counseling or support services or just helping you figure out what you need and how to get it.

Sometimes it can be hard for a veteran to speak up for himself or herself.  And sometimes veterans are confused by such a big, bureaucratic agency like the VA.  Social workers can advocate for you and go to bat for you when you have a hard time doing it by yourself.

Social workers can help educate you and your family about your health care condition, what services and programs are available to you, how you can live a more healthy life, how you can deal with stress and loss, and how you can find support groups and other self-help programs in your community.  Social workers also educate other staff in the medical center and in the community about VA programs and services and about how problems veterans may be having in their personal lives can impact their health.

Clinical social workers provide individual therapy, group therapy, and family therapy to address emotional, behavioral and mental.  VA Social Workers can help you with all of these types of services, plus many, many more. If you have a problem or a question, you can ask a social worker. We’re here to help you!

VA Social Workers can help you with all of these types of services, plus many, many more. If you have a problem or a question, you can ask a social worker. We’re here to help you!

Disclaimer: Links will take you outside of the Department of Veterans Affairs Website. VA does not endorse and is not responsible for the content of the linked websites.